Terms and Conditions

1. Introduction

Welcome to Promus Collection. By accessing and using our services, you agree to comply with and be bound by the following Terms & Conditions.

2. Services

Promus Collection provides access to luxury travel experiences, concierge services, exclusive events, investment opportunities and lifestyle management solutions through a global network of partners.

All services are subject to availability and may require advance confirmation.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information
  • Comply with all applicable laws and regulations
  • Respect third-party service providers involved in the delivery of services

4. Bookings & Payments

All bookings are subject to confirmation.

Depending on the service:

  • Full or partial payment may be required in advance
  • Prices may vary based on availability, seasonality and partner conditions

All payments are non-refundable unless otherwise stated.

5. Cancellations & Changes

Cancellation and modification policies vary depending on the service provider.

Promus Collection will make reasonable efforts to assist clients, however:

  • Fees may apply
  • Refunds are not guaranteed

6. Liability

Promus Collection acts as an intermediary between clients and third-party providers.

We are not liable for:

  • Service disruptions
  • Delays or cancellations
  • Actions or omissions of third-party providers

7. Privacy & Confidentiality

We are committed to protecting client privacy.

All personal information is handled with strict confidentiality and used solely for the purpose of delivering requested services.

8. Intellectual Property

All content on this website, including text, branding and visuals, is the property of Promus Collection and may not be used without prior written consent.

9. Governing Law

These Terms & Conditions are governed by the laws of Portugal.

10. Updates

Promus Collection reserves the right to update these Terms & Conditions at any time without prior notice.

Contact

For any questions regarding these Terms & Conditions, please contact us directly.